Upper Restoration

72 Otis Street, West Babylon

5.0 85 reviews

• Reinaldo Latorre ★★★★★ 2 weeks ago
  Anthony, Lou and the team have been very helpful through our unfortunate flood. They came in the day of the flood and began the process. They did the breakdown and rebuild of our kitchen and basement. Lou was very communicative and helpful. … More My family and I recommend this company for any work that needs to be done to your home.
• Tricia Samaroo ★★★★★ 2 months ago
  My first experience using this company was great. It was a pleasure meeting Lou who has a very nice personality & always making sure during the course of my repairs i was satisfied with the work. The team working on my house is great … More as well. I would definitely use this company in the future.
• Brittaney Sinopoli ★★★★★ 4 months ago
  I can’t say enough great things about Upper Restoration. They were professional and courteous. Anthony and John were amazing to work with. They constantly were in contact with me and helped make the entire process go smoothly. I highly, … More highly recommend using them!Service: Fire damage cleanup & repair
• Matthew McCready ★★★★★ 4 months ago
  We have worked with Matt and his crew at Upper Restoration many times over the passed few years, the quality and care they provide is next to perfect and simply unmatched. Great people and business 🇺🇸Service: Remodeling
• Michael Baynes ★★★★★ 4 months ago
  I had a great experience with Upper Restoration. I was referred to Anthony by my plumber after I had a leak from a bathroom destroy my basement. Anthony had his team at my house within a few hours on a Sunday. They dried out the basement, … More treated mold, and removed / abated the asbestos tiles we found under the carpet. The whole process from start to finish went very smoothly. Highly recommend.
• Devin Velasquez ★★★★★ 4 months ago
  I have had a phenomenal experience with Upper Restoration. I discovered a broken oil pipe to my oil tank and a large area in my crawl space covered in oil which caused my entire home to reek of oil. I called multiple companies before reaching … More Matt at Upper Restoration at 10pm. He requested I email him my information with some photos and shortly afterwards, he called me back. He was able to shift his crew around to accommodate me and they arrived at my home at 8am. His team worked tirelessly throughout the morning and afternoon to remedy the spill, safely pack and remove all contaminated materials, and even set up multiple air scrubbers throughout my home to remove the oil smell. His crew was polite throughout the entire day and even accommodated a second contractor who came to fix the damaged pipe. Matt is currently helping me through the insurance process. Overall, I am extremely pleased with Upper Restoration and I would recommend them to anyone with spills or leaks in their home.
• Gabriella Iannetta ★★★★★ 6 months ago
  Can't say more good things about Anthony Bracco and his team. When a pipe bursted in our basement, I thought we were in for a big job, but Anthony explained what needed to be done and how he would do it. They cleaned up quickly and … More did a quality job. I would hire or recommend Anthony for other jobs.
• Anthony G ★★★★★ 10 months ago
  Great experience from start to finish! Made for a pleasant and easy transaction. Good people to do business with.
• Susan Battley ★★★★★ 11 months ago
  Cellar clear out of old redundant pipework. Matt was responsive, and professional in arranging quote and job specs. The work team led by Frank arrived on time and went about the job professionally and thoroughly. Highly recommended. … More
• mindy jacobs ★★★★★ 11 months ago
  We can’t say enough great things about Upper Restoration! They are went above and beyond our expectations. Their professional detailed oriented service was excellent and we highly recommend them.Services: Flooring, Remodeling, Water … More damage-related cleanup & repair, Water damage-related mold removal, Flood restoration, Flood cleanup
• John Maglione ★★★★★ 11 months ago
  Had a backup overflow Easter Sunday that ruined my wall to wall carpet in den and basement. Dealt with Anthony Bracco from Upper Restoration. Very prompt, professional, courteous and knowledgeable. Also well informed and helpful on navigating … More the insurance claim process, straight forward and honest. Actually advised me to go a different route wilh the relatively small flood I had that ruined quite a bit of wall to wall carpet. Recommended a less expensive way for me to go other than using his company. And gave me some very good advice on floor covering options I should consider other than carpet. Should I ever need a large flood mitigation service, I would not hesitate to call these guys.
• Alex Ellerson ★★★★★ a year ago
  Matt and his team are just terrific. I needed demolition work done quickly and they were on the spot - including Matt personally - in just hours helping sort things out. Upper Restoration then handled the repair work as well and not only … More did a fantastic, beautiful job, but also did so in a timely fashion. Regular, clear communication around everything happening and when it will happen. Can't recommend highly enough.
• Steven Nisenson ★★★★★ a year ago
  My fiancé and I had an unfortunate event at our house, kitchen grease fire that got out of control and ended up catching the cabinets and microwave/ hood on fire. Upper Restoration had knocked on our door after the fire department had left … More soliciting their services ( Something we usually don't like) but we were in need of assistance as we had never experienced something like this and the smell was terrible. Matt and his team brought over these big air filters that took the smell out of the air by the AM. Bill from Upper met with the adjuster and went over the repairs that were needed so there was no miscommunication and we were not responsible for any money out of pocket, we signed an insurance proceeds only contract. Upper was able to complete all the construction work which included a new kitchen and paint throughout the house. We are extremely pleased with how everything went, Thank you Upper Team!!!Service: Fire damage cleanup & repair
• Yovendra Mangal ★★★★★ a year ago
  Matt and his team were very responsive and professional. I highly recommend their services.Service: Water damage-related cleanup & repair
• Michael Cooney ★★★★★ a year ago
  Matt was extremely conscientious and professional. He coordinated all resources needed following a small house fire including electrical, hotel accommodations, house cleaning and external repairs. We were back in the house 4 or 5 days following … More the fire. Would absolutely recommend upper restoration.Service: Fire damage cleanup & repair
• tacuita magardician ★★★★★ a year ago
  Very pleased when my broker recommended Anthony from upper restoration very pleasant with their service and clean up of my boiler and prompt and professional answers to my questions Anthony is great job well done 👍 Tanya G.
• Phil Marrone ★★★★★ a year ago
  Matt and his crew helped out one of my clients on a large loss. They were professional and my client was very happy with the results. I will be recommending them to all my clients who have a loss
• Fred Hamilton ★★★★★ a year ago
  Can't say enough about the positive experience that I had with Matt Lee and his team at Upper Restoration. Matt is extremely knowledgeable and thorough, the consumate professional.
• Julie Wallach ★★★★★ a year ago
  I had a pipe burst in my kitchen and Upper Restoration was immediately available on a Saturday night. The work was done professionally and clean, the crew was extremely nice and I felt very comfortable having them in my home. Would highly … More recommend Upper Restoration.Services: Demolition, Water damage-related cleanup & repair
• Edwin Martinez ★★★★★ a year ago
  Professionals all around. From customer service to actual construction, first class. I highly recommend them for any of your home improvement needs or wants.
• Guy Potash ★★★★★ a year ago
  Upper Restoration did an excellent job on my home. I had a pipe burst in my bathroom, causing damage to my sheetrock, molding and floor. The initial meeting with Anthony was a very pleasant experience. He arrived to my home after requesting … More help faster than I could have imagine. His team set up blowers to dry out the area. The affected area on the floor was removed and dried out. He eliminated all the stress and pressure that I was initially feeling. He reassured me from start to finish that everything was going to be ok. The workers sent to my home were also great. They had excellent communication, respectful and worked nice/clean. Anthony called a couple of times throughout the week to make sure that the work was done to my satisfaction. Overall it has been a pleasurable experience from A to Z.I highly recommend Upper Restoration, thank you Mr. Anthony.
• Jean Smith ★★★★★ a year ago
  My husband and I had a kitchen fire - Matt and his team were right there to assist us with the insurance process, cleaning , painting and demolition of the kitchen.. All of his crews for the entire process were professional , courteous … More and neat. If we had any concerns or questions, Matt always returned our call . A definite pleasure in working with them!
• Mike Sholder ★★★★★ a year ago
  Matt and his team was very responsive and professional. Was able to complete the job when other companies could not. Great response!Service: Sewage cleanup
• Benjamin Joelson ★★★★★ a year ago
  Upper Restoration performed remediation at my house after a big storm. They did a really great job. They came quickly and were extremely responsive. I highly recommend them and would definitely use them again.Services: Sewage cleanup, Water … More damage-related cleanup & repair
• Jake Mascolo ★★★★★ a year ago
  I had a broken pipe that flooded my basement, my broker recommended Upper Restoration. They came right out with a crew to clean up the water and helped me with the insurance process. I had asbestos floor tiles which Matt from Upper was … More able to get my insurance to agree to pay for the asbestos abatement. They provided all their licenses and a nice report after the abatement was completed. Highly RecommendedService: Water damage-related cleanup & repair
• Christine Wilson ★★★★★ a year ago
  Had flood damage in my home. Bathroom from upstairs leaking into downstairs living room. Matt at Upper Restoration had trucks there immediately, Ripped out all damaged and moldy areas. Their office assisted with the insurance claim process. … More All of his staff that came to my home were polite, professional and friendly. The work, from prep to completion and clean up was exemplary. Everything looks beautiful! I would give them a 10 star rating if possible. I highly recommend them.Services: Flooring, Water damage-related mold removal, Painting, Water damage-related cleanup & repair, Remodeling, Demolition
• Claudia A.W. ★★★★★ a year ago
  Matt and his crew were recommended by our broker after we discovered water leaking from the boiler return pipe was coming up through the flooring in our basement. They were quick to respond, and immediately identify the source of the pipe … More leak. The team packed up everything, labeled each box and removed all of the damage they encountered. Dryers and dehumidifiers were placed and dried up the water that had spread. Overall, I would highly recommend them for demolition and restorative jobs. Great work guys!Services: Water damage-related cleanup & repair, Demolition
• Giuseppe Salamone ★★★★★ a year ago
  I had a sewer drain pipe burst in my basement causing water damage which smelled quiet foul. My wife was extremely concerned about not only the damage but the bacteria and smell from the flood.We called upper restoration. Anthony reassured … More us that they would handle the problem. His team came the next day. They were prepared, well organized, and were able to remove the damaged property and disinfect the basement. They held our hand throughout the process and worked with our insurance to make sure we were properly taken care of.We are very glad we called them!Services: Water damage-related mold removal, Flooring, Sewage cleanup, Mold inspection
• Katherine Zellinger ★★★★★ a year ago
  The crew was great - professional, courteous, efficient and incredibly careful with all of my furnishings. They packed up my entire living room in 40+ boxes and not 1 single item was damaged in any way - remarkable care!The clean up and … More restoration work was flawless and finished before schedule. I have already recommended them to others including family because they are terrific.Service: Water damage-related cleanup & repair
• Salvatore Garguilo ★★★★★ a year ago
  Upper Restoration worked on a repair at my home and the entire experience was amazing. The craftsmanship was absolutely perfect. They went above and beyond my expectations. They protected all the other parts of my house when they worked. … More And they communicated in a fast and direct way. Every part of working with them was fantastic. They are so responsive and helpful that I would definitely recommend them.Services: Painting, Water damage-related cleanup & repair, Roofing, Demolition
• Adam Ben-Horin ★★★★★ a year ago
  After a small utility fire and leak, I called Anthony at Upper Restoration who got one of his teams onsite to clean up and repair the damage within a few hours of reaching out. Their professionalism and quality of work truly speaks for … More itself. What began as an unfortunate incident ended up looking better than it did previously. Highly recommend!Services: Water damage-related cleanup & repair, Fire damage cleanup & repair, Demolition
• Lisa Amato ★★★★★ 2 years ago
  Upper Restoration does quality work at a reasonable price. Their staff are professional, timely and respectful of their customers belongings. They arrived on time and provided Top Notch service with a positive friendly attirude
• Charlie Woehr ★★★★★ 2 years ago
  Matt and his crew were a pleasure to work with. They made the best of a bad situation and helped me with the entire restoration process from start to finish!Service: Water damage-related cleanup & repair
• amy futterman ★★★★★ 2 years ago
  They are very professional, easy to work with and the most accommodating They clean up after they work and left my home very clean. They packed up my entire home, everything was labeled and packed perfectly. They truly made a bad situation … More so much easier. I definitely recommend them!!!Services: Water damage-related cleanup & repair, Remodeling, Mold inspection, Water damage-related mold removal
• Al Dezinna ★★★★★ 2 years ago
  My home had chimney fire that caused a lot of damage. Matt and his team were very professional and worked quickly. Everything came out better than I ever imagined. Great job!Service: Fire damage cleanup & repair
• Matt Hornik ★★★★★ 2 years ago
  We had a flood in our warehouse.. the entire warehouse was covered with a 1/4 inch of water throughout. Upper Restoration was onsite within an hour and they cleaned the entire place up. I highly recommend them for any water damage repairs … More
• Laura Sola ★★★★★ 2 years ago
  Anthony was so helpful and assured me the mold will be removed properly and the time frame it will take. His men were super clean and neat! I definitely recommend them and their staff.Service: Water damage-related mold removal
• Phil VonEschen ★★★★★ 2 years ago
  This is the second time Upper Restoration came to the rescue and both times they were outstanding. The communication with my rep was excellent and they handled everything professionally. A++ service
• Don Cancela ★★★★★ 2 years ago
  I highly recommend this company. They did a fantastic job all around and did an amazing cleanup also. They were completely professional. I want to thank Jessica for coordinating the whole thing. She was great!
• Andie McCarthy ★★★★★ 2 years ago
  We had a great experience with upper restoration. They were reasonably priced and more importantly, their staff was professional and incredible. They wore masks the whole time and were happy to be here to help. They were on time and were … More clean and organized. Highly recommend!!
• Lola Paris ★★★★★ 2 years ago
  Excellent service !I had a busted pipe which caused a big mess .They were everything i needed during this event . The staff arrived quickly , always dressed in uniforms , professional, attentive to the homeowners needs . My belongings were … More handled with care . Packed and labeled neatly . “ as if i did it myself “They were also able to assist with removing asbestos . Which was a major and a relief !They played a big part in putting our home back in order . Stress free !
• Andrea Corbett-Rocca ★★★★★ 2 years ago
  Matt was a pleasure to work with. Very responsive and knowledgeable- I would recommend him and his team highly.Services: Water damage-related cleanup & repair, Painting
• Sebastian Baumer ★★★★★ 2 years ago
  Having a tree crash through my kitchen at 2:30am on Christmas day and having Matt respond almost immediately to my early morning (6am) call led me to leave this review, it was a must! Matt was super professional, responsive and attentive … More to mine and my family's needs. He was clear and up front and the professionalism and willingness to go above and beyond on Christmas day is something that should be applauded. I HIGHLY recommend Upper Restoration! Thanks Matt!
• Lynn Shelby ★★★★★ 2 years ago
  Upper Restoration responded immediately to my claim as a water pipe burst and flooded my co-op apartment. They were very professional, knowledgeable, friendly, and efficient. There was tile under the laminated flooring which contained asbestos … More and they handled the regulation required to remove the tile and working with the co-op management office to get permission. They replaced the flooring and repainted parts of the apartment. I can’t say enough good things. Matt Lee always responded immediately and always had his team do what he promised. The apartment after they finished looked fantastic. I was so impressed with how they moved things around and put them back exactly as they were. I highly recommend Upper Restoration.
• Susan Anderson ★★★★★ 2 years ago
  Very satisfied with work, reliable, great jobService: Remodeling
• sue paolicelli ★★★★★ 2 years ago
  Matt, Jason, & his crew responded immediately to tarp my garage roof after it was destroyed during a tropical storm. Their quick response prevented further damage to the garage contents & they also dealt with the insurance co., … More further alleviating my stress over this unexpected event. The professional job by Jason & his crew was amazing. They were on time & their consistent workmanship proved to make the roof much stronger & more waterproof than the original. I highly recommend this company to everyone & would use them again.Sue P.Services: Water damage-related cleanup & repair, Roofing, Demolition
• Diane Hornick ★★★★★ 2 years ago
  We were so fortunate to have a friend refer us to Upper Restoration after the recent tropical storm. The damaged trees were removed and a roof tarp was installed in less than a day from when the storm hit our property. Matt then helped … More us to navigated the entire process including assisting in submissions to our insurance company. Our roof and gutters were expertly replaced in a timely manner. In addition, there were several smaller areas of the exterior that required repair and each one was completed with the utmost attention to detail. Matt kept us informed every step of the way and was a true pleasure.to work with. The entire team was professional and efficient. Furthermore, it is very clear that they take pride in their work. A big thank you to Upper Restoration. Our home is now ever better than it was prior to the storm!Service: Roofing
• Ferri Nir ★★★★★ 3 years ago
  I could not have asked for a better company to take care of my basement. Incredibly kind, caring & professional. I would highly recommend them.
• Ana Macio ★★★★★ 3 years ago
  I highly recommend Upper Restoration. Fast work and good communication. They get the job done very quick and have reasonable prices.
• Jonathan Greenberg ★★★★★ 3 years ago
  Wow did thy do a good job! My house was flooded, Matt and the team came right away and took care of EVERYTHING!!!
• Patricia Nunemaker ★★★★★ 3 years ago
  Very professional team of individuals worked on demolition. Highly recommended.
• Zach C ★★★★★ 3 years ago
  These guys are awesome. Quick to respond and very professional. Great quality of work. Highly recommend.
• Vadim Nayman ★★★★★ 3 years ago
  Could not believe how efficient and nice everybody was. We had a small fire in our business that fortunately did not do that much damage. Matt came to assess the situation immediately. He was able to provide an explanation of everything … More that needed to be done to fix the damaged equipment. Brought equipment that cleaned the air from a burning smell out of our building and helped us get back to business sooner than I ever thought we would. I would highly refer him and his team to anybody that has the unfortunate circumstance of fire or water damage!
• Callie Ban ★★★★★ 3 years ago
  Superb service! From the Clean-Up Crew to the Removal Crew, very professional and efficient! Courteous and hospitable! Communication with customer was outstanding and very detailed in explaining the process!! Highly recommend!!
• Amanda Espinal ★★★★★ 3 years ago
  My experience with Upper Restoration was very professional. The crew showed up in a nice fleet of service vehicles, arrived on time and completed the job within the given timeframe. This company seems to be very focused on customer service … More and the overall customer experience. I would definitely use them again and highly recommend!
• Sandi Rosenthal ★★★★★ 3 years ago
  Thank you to everyone at Upper Restoration.On Halloween night, an eighty foot oak tree fell on our house, broke through the roof and badly damaged two rooms.Our insurance broker recommended Upper Restoration. Within an hour of our first … More phone call, Matt came to see the damage, brought a crew of men who removed the tree and tarped the roof. The next day another crew packed our furniture, personal property and put it in a safe space, which was our two car garage.Over the next six weeks, Matt sent roofers, carpenters, painters, electricians and building materials to rebuild the rooms, inside and out. He accepted payment from our insurance company so there was no financial burden on us.He, and his main crews led by Mike and Rob, did a beautiful job. They were skilled, professional, and were a pleasure to have in our home. We were so impressed that they arrived 8 am and are beyond pleased with all of the work they did. We felt that we were in good hands all the way through. When the construction was completed, they cleaned and put the furniture back in the rooms.They fixed our house, better than it was before.We highly recommend Upper Restoration to everyone.
• Colleen S ★★★★★ 3 years ago
  Upper restoration were great to me. My house flooded and my insurance company referred them for clean up. They took care of all the interior and exterior work that needed to be done. They came in to clean up the water and assess the mold … More and mildew. They are now my general contractors moving forward for any future work I need done at my house.
• Erica Holzer ★★★★★ 3 years ago
  Upper Restoration was top notch from beginning to end. We had a leak in my home from the roof in the kitchen that wiped out my kitchen and dining room and floors. Matt and Anthony came to the rescue the same day! All contents of my first … More floor were wrapped and boxed securely and delicately. Demo was beyond clean and efficient and carted away! I never had to deal with the insurance company as they handled it all. We were paid fairly and promptly and my home was put back together as far as rebuild and unpack exceeding my expectations. I would and do highly reccomend them to all. Thanks again to all on my job 👍🏻
• lori wilk ★★★★★ 3 years ago
  This team was wonderful. From start to finish they were very professional. Had a major flood in the basement which then revealed asbestos underneath. They performed the abatement and then provided me with a brand new usable basement. … More
• Maureen Lynch ★★★★★ 3 years ago
  Not only did my needs get met in a quick and professional manner, the team was respectful and patient with my schedule. The best and most relieving part of this entire situation was that I did not have to spend any money out of my own … More pocket and Upper Restoration worked completely with my insurance, I didn’t have to do a thing. Now, my house is better than new, and I owe it all to Upper Restoration.I would definitely use Upper Restoration for any future needs.
• Erik Swensen ★★★★★ 3 years ago
  Glad I called Upper Restoration. I had some water damage & they took care of the problem immediately. They even provided a pod for my furniture while my floor got redone. Matt & the crew will treat your house & belongings with … More the care it requires. If you experienced water or fire damage I definitely recommend using them.
• Christopher Trivino ★★★★★ 3 years ago
  Upper Restoration is absolutely fantastic and responsive. It is unbelievable how quickly they get to the job site to help our clients in their time of need. Multiple clients have thanked me for introducing them to the Upper Restoration … More team. Upper Restoration handles losses for all types of large residential and commercial buildings in NYC. They specialize in water damage cleanup (big or small), asbestos abatement and mold remediation. Highly recommended!
• Richard Fagan ★★★★★ 3 years ago
  Called Upper Restoration for a flood in my basement. Matt had a crew on site in an hour. They were organized, professional and very respectful (all his crew members). They completed the clean up and Matt was there to help guide me through … More the whole process.Highly recommend them. When you are standing in 2 - 3 inches of water and have no idea where to start... Give them a call...
• Jeanette Alexander ★★★★★ 3 years ago
  We highly recommend Upper Restoration, and it's entire staff, for rendering such an amazing and fabulous job in our home. We had a fire and water damage. Upper Restoration came in and helped us, through a very difficult time. Their … More expertise helped to minimize our stress greatly.They provided and implemented professionalism, profection,understanding,Punctuality, respect,and concern for our family and the process. They restored and rebuilt our damaged home, it looks so amazing. Who would have known out of a strategy, something sobeautiful would be the outcome. We are greatful and bless that Upper Restoration was there, whenwe needed professionals totake on such a task to help us restore our home. ThanksAnthony Bracco, and the entire Upper Restoration Team, for allowing our familyto be apart of the total process, from the beginningto the end. It was a wonderful experience working with all of you.Thanks All------------------------------------Clean up crewRemoval crewPaintersContractorsRoofersCabinetsFlooringOffice staff/ great communicators, and so much more.We are blessed and grateful because of you, may GOD,continue to bless you and your families😃😃SPECIAL THANKS( ANTHONY BRACCO)YOU'RE THE BEST!😃😃😃UPPER RESTORATION2O19LARRY/ JEANETTE ALEXANDER
• melissa hickson ★★★★★ 3 years ago
  Incredibly helpful. Absolutely amazing & quick removal of wet plaster ceilings & walls after a flood from a burst water pipe followed by a very thorough cleaning job. The crew were so wonderful to work with. I would highly recommend … More them
• Bonnie Seckendorf ★★★★★ 3 years ago
  Fast and efficient!
• Greater Long Island Dental PC ★★★★★ 5 years ago
  Honesty is the best policy! Great job from upper restoration for helping my staff member get their house up in order! thank you!
• Jeff Feibusch ★★★★★ 5 years ago
  Great work, very happy with the results and very thankful they were able to salvage our office
• Craig Daniels ★★★★★ 5 years ago
  Did good work, had a mold issue in our attic and they got the whole thing cleaned out no issues
• JER GORDON ★★★★★ 5 years ago
  GREAT people to work with! Job was done on schedule, at a VERY fair price and done right! Thank you!!
• Casandra K. Miller ★★★★★ 5 years ago
  Very professional from beginning to end. Quality work and craftsmenship. A job well done!
• Matt Waters ★★★★★ 5 years ago
  Happy with the end result, would recommend

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