Water Damage

Waking up to an unexpected water damage, a flooded home or business can be an extremely stressful situation, but knowing that there are seasoned and qualified serviceman prepared to restore your home to its calm and healthy living environment should be reassuring. Water damage can take your home by surprise usually at a very inconvenient time. These services will always take priority because of the damage that they can cause.

The Upper Restoration Process

During the Restoration of any project, the coordination of the trades is an integral part of the process, especially with respect to the flooding and water damage trades. For water damage or floods on Long Island and the five boroughs call Upper Restoration, the water extraction, water clean-up and water repair service experts. These are the services we provide in water and flood damage situations by our certified water damage technicians:

Mold and Bacteria Removal

During a flood cleanup the indoor air quality in your home or office may appear to be the least of your problems: however failure to remove contaminated materials and to reduce moisture and humidity can present long-term health risks. Standing water and wet materials are a breeding ground for microorganisms such as viruses, bacteria, and mold. They can cause disease, trigger allergic reactions and continue to damage materials long after the water is gone. It can be difficult to throw away items in a home, particularly those with sentimental value, however keeping certain items that were soaked by water damage may be unhealthy.

Some materials tend to absorb and hold water more than others. In general, materials that are wet and cannot be thoroughly cleaned and dried within 24-48 hours should be discarded as they can become a source of microbial growth. Microorganisms brought into the home during flooding may present a health hazard. These organisms can penetrate deep into soaked, porous materials and later be released into air or water. Coming in contact with air or water that contains these organisms can make you sick.

High humidity and moist materials provide ideal environments for the excessive growth of microorganisms that are always present in your home and may result in additional health concerns such as allergic reactions. Long term increases in humidity in your home can also foster the growth of Mold. Mold is a major cause of allergic reactions and asthma. 

You may have to remove walls and floors in your home. The drying out process could take several days and growth of microorganisms will continue as long as humidity is high. If the house is not dried out properly a musty odor signifying growth of microorganisms can remain long after the flood. Be patient, your home will be back to normal as quickly as possible.

Water Damage Inspection

First we will assess the damage by walking through the premises with the home or business owner and prepare a scope of work for approval.

Flood Repair Estimates

Once we have approved the scope of work and damage we will immediately write an detailed estimate and give you a  time frame for the water damage cleanup.

Water Extraction and Removal

Once the estimate and time line is approved we will carefully and professionally proceed with the water extraction and removal of all wet contents for salvage or disposal.


When the water is finally extracted, the carpet, padding removed, any wet drywall, etc. removed, contents put on blocks, we use an anti-microbial to protect against any bacterial growth that may grow in your home or business down the road.

Dying/Desanitation of Flooded Space

After the anti-microbial is applied the final step would be to set up air movers and dehumidifiers so the entire structure dries properly. These machines have to run continuously for 72 hours.

Complete Property Reconstruction

Upper Restoration will completely restore your home back to its original condition before the water damage occurred, you won’t even notice it happen!

Direct Insurance Billing

If the loss is covered by your homeowners insurance policy Upper Restoration will bill your insurance company directly and wait for payment to be received from your insurance provider.